Overview
Shipping Policy
At Chemlight, we are committed to delivering your orders promptly and efficiently. Here’s what you can expect from our shipping process:
- Processing Time: Orders are processed within 1-2 business days after payment verification.
- Delivery Time: Once processed, orders typically arrive within 3-5 business days, depending on your location. Please note that delivery times may vary based on unforeseen circumstances such as weather conditions or carrier delays.
- Shipping Charges: Shipping charges are calculated at checkout based on the weight and destination of your order. We strive to offer competitive rates and ensure the best value for our customers.
You will receive a shipping confirmation email with tracking information once your order is dispatched. You can use the tracking number provided to monitor the status of your shipment.
Return Policy
Your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a straightforward return policy:
- Return Period: You have 7 days from the date of delivery to initiate a return.
- Eligibility: To be eligible for a return, items must be unused, in their original packaging, and in the same condition as when you received them. Please include the receipt or proof of purchase.
- Return Process: To start a return, contact our customer service team at [Customer Service Email] with your order number and reason for return. We will provide you with a return authorization and instructions on how to send your item back to us.
Refunds
- Processing Time: Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5-7 business days, and a credit will automatically be applied to your original method of payment.
Exchanges
- Exchanges: If you need to exchange an item for a different product, please follow the return process and place a new order for the desired item.
Non-Returnable Items
Certain items are non-returnable for safety and hygiene reasons, such as opened chemicals and customized products. If you have any questions about the eligibility of your item, please contact our customer service team.
Contact Us
For any questions or concerns regarding shipping and returns, please contact us at:
- Email: synthesischemicallab@gmail.com
- Phone: 90433 46686
- Address: Coimbatore
We appreciate your business and are here to ensure you have a positive experience with Chemlight.